SMS Terms

These SMS Terms apply to text messages sent through the PROTRA platform by PROTRA LLC ("PROTRA") and by the service businesses that use PROTRA ("Businesses"). They are part of PROTRA's Terms of Service.

1. Program Name and Description

PROTRA Service Notifications. If you agree to receive texts from a Business that uses PROTRA, you may receive service messages about your appointments and jobs: booking confirmations, appointment reminders, technician arrival ("on my way") notices, estimates, invoices, payment receipts, and replies to messages you send. PROTRA's own users may also receive sign-in codes and account alerts. These are service messages, not marketing.

2. How You Agree

You agree to receive texts by checking an unchecked consent box on a booking, signup, or contact form, by texting the Business first, or by giving verbal consent to the Business, which records that consent in PROTRA. Consent is not a condition of purchase.

3. Message Frequency

Message frequency varies by appointment, usually 1 to 5 messages per service visit.

4. Cost

Message and data rates may apply. Check with your mobile carrier for details.

5. How to Opt Out

Reply STOP to any message at any time. You will receive one message confirming you are unsubscribed, and no further messages will be sent unless you opt in again. Reply START to resubscribe.

6. Help

Reply HELP to any message, or email support@protra-us.com.

7. Carriers

Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. carriers; availability may vary.

8. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. See our Privacy Policy.

9. Responsibility of Businesses

Each Business that sends texts through PROTRA is responsible for obtaining and keeping records of your consent and for honoring opt-out requests, as described in PROTRA's Subscription Agreement and Acceptable Use Policy. To report unwanted texts, email support@protra-us.com.

10. Contact

PROTRA LLC
17350 State Hwy 249, Ste 220 #37524, Houston, TX 77064
support@protra-us.com